SmarTone builds its Email Management System with Salesforce
Implemented solution
✓Case Management
✓Omni-channel
✓Reporting and Dashboards
Challenge
SmarTone needed a solution that could assist with email management
Strategy
Salesforce could provide a case management system that would simplify and consolidate their view of custome interaction
Results
Users can now have a clearer view of their customer information to help inform their own sales process and customer service.
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