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Introduction: Why is the Office Busy, but Productivity Low? As a business leader, you might be puzzled: The office lights stay on late into the night, group chats buzz incessantly over weekends, and your team looks visibly exhausted. Yet, strangely, the company’s actual output and efficiency don't seem to match this level of "effort." Where is the disconnect? The answer likely lies in an unseen assassin of efficiency: "Invisible Operational Drag." As a company scales, if mana